About Dispatch Tickets
Better support starts with the right foundation. We build it.
Dispatch Tickets was built for operators first. Then realized other multi-brand founders, agencies, and developers needed it too.
Why we exist
Sixteen years of ticketing being a mess
I've spent 16 years running an ecommerce agency. We built apps, launched brands, and managed support for dozens of clients. And for 16 of those years, ticketing was a mess.
Tickets got stuck in personal inboxes. We'd try a new helpdesk, set up integrations, then move on and forget where things were sending.
We tried Zendesk, Help Scout, Reamaze, Gorgias. Every system felt bloated, outdated, or priced like enterprise software.
"Every helpdesk we tried had the same problems. Per-seat pricing forced us to pick and choose who could even access support."
The big players were built 15–20 years ago when email was everything. Everything else is second-class.
We started building Dispatch Tickets a few years ago, but shelved it — too ambitious as a side project. Now it runs support for 10+ of our own brands.
What makes us different
Your support system shouldn't create bottlenecks
Per-ticket, not per-seat
Perfect for businesses that help many businesses.
API-first, not bolted on
Dispatch Tickets fits into your workflows naturally.
Built for what's next
Infrastructure built for the future — not trapped in old pricing.
Lean and flexible
No enterprise dinosaur. Just scalable ticketing infrastructure.
Who we serve
From inboxes-of-chaos to a single source of truth
Multi-brand operators
Agencies, portfolio companies, and multi-city operations that need centralized support.
Developers
Embed support into your product with APIs, webhooks, and custom workflows.
Teams tired of the per-seat tax
Your support volume changes. Your team changes. Pricing shouldn't punish growth.
Our philosophy
We provide primitives. You build what you need.
No fluff. Little opinionation in the experience. We want it to be straightforward, with multiple paths to the solution you're looking for.
Who we are
Built by operators, for operators
I'm Kal Wiggins. I've been running Epic Design Labs for 15 years, working with over 1,000 clients — from startups to 8-figure brands. I buy, build, and run my own stores with my own money.
We're staying bootstrapped. Staying affordable. Keeping our eye on the prize: making a meaningful impact on our clients' businesses and their relationships with their customers.
We're real people trying to make a difference for real people. People and purpose before profit.
Let's fix this
If you're running support across multiple brands, embedding ticketing into your product, or just tired of paying for seats — we built this for you.
No per-seat tax. No enterprise sales calls. Just tickets.