Your whole team. One price.
Engineers, founders, support staff—everyone can help. No per-seat fees.
Unlimited team members on every plan. Your whole team can help without inflating costs.
Free
For side projects and testing
- 100 tickets/month
- 1 brand
- Email support
- API access
- Custom domain
- Overage billing
Starter
For founders managing multiple brands
$19/mo billed annually
- 1,000 tickets/month
- 5 brands
- Email support
- API access
- Custom domain
- Overage: $20/1k tickets
Pricing FAQ
Common questions about Dispatch Tickets pricing.
A ticket is created when a customer reaches out via email, your website form, or the API. Internal notes, agent replies, and comments don't count as new tickets—only the initial ticket creation is counted toward your monthly limit.
Dispatch Tickets uses per-ticket pricing instead of per-seat pricing. For example, a team of 10 people handling 1,000 tickets/month would pay $29/month with Dispatch Tickets (Starter plan), compared to potentially $790+/month with Zendesk ($79/seat × 10 seats). The savings increase dramatically as your team grows.
Per-ticket pricing means you pay based on how many support tickets you handle, not how many people access the system. This is better for modern teams because engineers, PMs, founders, and support staff can all access tickets without adding to your bill. You pay for actual usage, not headcount.
Yes. The Free plan includes 100 tickets per month, 1 brand, full API access, and email support—at no cost. It's perfect for solo operators, side projects, or evaluating the platform before upgrading.
No. Dispatch Tickets never charges per agent or per seat. All plans include unlimited team members. Your entire organization—support staff, engineers, product managers, executives—can access tickets at no additional cost.
On Starter and Pro plans, overage is billed at $20 per 1,000 additional tickets (2¢ per ticket). You'll receive notifications as you approach your limit. The Free plan is hard-capped at 100 tickets with no overage option.
A brand (also called a workspace) is an isolated ticket container with its own email identity, customer data, and settings. It's perfect for agencies managing multiple clients, e-commerce operators with multiple storefronts, or SaaS companies with multiple products.
Yes. Annual billing saves you roughly 2 months compared to monthly billing. Starter is $19/mo billed annually ($228/year), Pro is $89/mo billed annually ($1,068/year), and Enterprise is $399/mo billed annually ($4,788/year).
Free and Starter plans include email support. Pro includes priority email support with faster response times. Enterprise includes dedicated support with a named account manager and 99.9% uptime SLA.
Get your whole team involved.
No per-seat fees. No credit card required.