Unified Metrics
See ticket volume, response times, and satisfaction across all locations.
Location Drill-Down
Click into any location for detailed performance analysis.
Alerts & Anomalies
Get notified when a location's metrics deviate from benchmarks.
Trend Analysis
Track performance over time and identify improving/declining locations.
Location Overview
All your locations at a glance.
| Location | Tickets/Month | Avg Response | Satisfaction | Trend |
|---|---|---|---|---|
| Los Angeles | 847 | 8 min | 94% | Improving |
| New York | 1203 | 12 min | 91% | Stable |
| Chicago | 534 | 6 min | 96% | Improving |
| Miami | 412 | 22 min | 84% | Declining |
| Seattle | 298 | 9 min | 93% | Improving |
Analytics API
Build custom dashboards with our analytics endpoints.
Get Cross-Location Stats
GET /v1/accounts/me/stats?
period=month&
group_by=workspace
// Response
{
"period": "2024-01",
"workspaces": [
{
"id": "ws_la",
"name": "Los Angeles",
"tickets": 847,
"avg_response_mins": 8,
"satisfaction": 0.94
},
// ... other locations
]
}Set Up Alerts
POST /v1/alerts
{
"name": "Response Time Alert",
"condition": {
"metric": "avg_response_mins",
"operator": ">",
"threshold": 15
},
"notify": {
"email": "[email protected]",
"webhook": "https://..."
}
}