Agencies

White-Label Portal Guide

Create fully branded support portals for each client. Custom domains, logos, and colors without any development work.

Upload client logos, set brand colors, and customize the look and feel of their support portal.

Host portals on support.clientdomain.com. No Dispatch Tickets branding visible to end users.

All outgoing emails come from the client's domain with their logo and colors.

Need more customization? Fork our open-source portal and make it your own.

Branding Configuration

Every aspect of the support experience can be customized per client.

Setting	Description
`Logo`	Upload client logo (SVG or PNG)
`Primary Color`	Main brand color for buttons and accents
`Background Color`	Portal background color
`Text Color`	Primary text color
`Email Header`	Custom HTML header for emails
`Email Footer`	Custom HTML footer with client info

Point a subdomain to your client's support portal in three steps.

Navigate to Workspace Settings and add the custom domain.

POST /v1/workspaces/ws_xxx/domains
{
  "domain": "support.clientdomain.com"
}

Add the provided DNS records to the client's domain registrar.

CNAME  support  →  portal.dispatchtickets.com
TXT    _dmarc   →  v=DMARC1; p=none
TXT    dispatch →  verify=xxx

Click verify in the dashboard. SSL is provisioned automatically.

POST /v1/workspaces/ws_xxx/domains/dom_xxx/verify

// Response
{ "status": "verified", "ssl": "active" }

Deliver a fully branded experience to every client without the development overhead.