Ticket Volume
Track tickets created, resolved, and pending per client over any time period.
Response Times
Measure first response time and average resolution time by client.
Trend Analysis
Spot patterns in ticket volume and identify clients that need attention.
Export Reports
Generate PDF or CSV reports for monthly client reviews.
Report Types
Choose the right report format for your client meetings.
Executive Summary
High-level overview with key metrics and trends
Includes:
- Total tickets
- Resolution rate
- Avg response time
- Customer satisfaction
Detailed Activity
Granular breakdown of all ticket activity
Includes:
- Tickets by status
- Tickets by priority
- Agent performance
- Peak hours
SLA Compliance
Track performance against service level agreements
Includes:
- First response SLA
- Resolution SLA
- Escalation rate
- Breach count
Comparison Report
Compare metrics across multiple clients
Includes:
- Volume comparison
- Response time ranking
- Resolution rate by client
- Growth trends
Programmatic Access
Build custom reports and dashboards with our API.
Get Ticket Statistics
GET /v1/workspaces/ws_xxx/stats?
start_date=2024-01-01&
end_date=2024-01-31
// Response
{
"total_tickets": 847,
"resolved": 812,
"pending": 35,
"avg_first_response_mins": 12,
"avg_resolution_hours": 4.2,
"by_priority": {
"urgent": 45,
"high": 156,
"normal": 521,
"low": 125
}
}Cross-Client Comparison
GET /v1/accounts/me/stats?
workspaces=ws_xxx,ws_yyy,ws_zzz&
start_date=2024-01-01&
end_date=2024-01-31
// Response
{
"workspaces": [
{ "id": "ws_xxx", "name": "Acme Corp", "tickets": 847 },
{ "id": "ws_yyy", "name": "Beta Inc", "tickets": 423 },
{ "id": "ws_zzz", "name": "Gamma LLC", "tickets": 1205 }
],
"total_tickets": 2475
}