Gorgias Alternatives for Shopify
Gorgias has the best Shopify integration, but it's not your only option. Compare alternatives that still work well with Shopify.
Gorgias was built for Shopify. The integration is deep—order data in tickets, refunds without leaving the helpdesk, macros that pull customer info automatically.
If you’re considering alternatives, you should know: nothing matches Gorgias’s Shopify depth. But that doesn’t mean Gorgias is always right.
Here’s when to stay, when to switch, and what you lose.
Why Shopify Stores Consider Leaving Gorgias
1. Costs at Volume
Gorgias pricing scales with tickets:
- 50 tickets: $10/month
- 300 tickets: $60/month
- 2,000 tickets: $360/month
- 5,000 tickets: $900/month
Black Friday can triple your ticket volume—and your bill. Stores with seasonal spikes feel this acutely.
2. Single Store Focus
Gorgias handles one store well. Multiple stores get complicated:
- Each store often needs separate accounts
- Unified inbox requires higher tiers
- Pricing compounds
3. Locked to Shopify
If you expand to BigCommerce, WooCommerce, or Amazon, Gorgias’s magic fades. The integration exists but isn’t as deep.
When to Stay with Gorgias
Stay if:
- Single Shopify store
- Under 2,000 tickets/month
- Order actions in tickets are critical
- No plans to expand platforms
Gorgias’s Shopify integration is genuinely best-in-class. Switching means losing:
- One-click refunds in tickets
- Order editing without leaving helpdesk
- Macros that auto-populate order data
- Revenue tracking per customer
That’s real value. Don’t switch just because something is cheaper.
Best Gorgias Alternatives for Shopify
1. Richpanel — Closest Shopify Integration
Why it works: Similar Shopify depth as Gorgias, with focus on customer self-service. Customers can track orders and initiate returns without contacting support.
Pricing: $29/month (100 conversations), scales with volume
Shopify fit:
- Deep Shopify integration
- Order actions available
- Customer self-service portal
- Reduces ticket volume
What you lose vs Gorgias:
- Slightly less agent-focused
- Smaller feature set
- Less mature product
Best for: Stores drowning in WISMO (“where is my order?”) tickets.
2. Re:amaze — Best Multi-Platform
Why it works: Good Shopify integration plus solid BigCommerce and WooCommerce support. If you’re multi-platform or might expand, Re:amaze grows with you.
Pricing: $29/user/month (Basic), $49/user/month (Pro)
Shopify fit:
- Good Shopify integration
- Order info in sidebar
- Multi-platform ready
- Chat + social included
What you lose vs Gorgias:
- Less deep Shopify features
- No native order actions
- Per-user pricing
Best for: Stores selling on multiple platforms or planning to expand.
3. Zendesk + Shopify App — Enterprise Scale
Why it works: If you’re outgrowing ecommerce-specific tools, Zendesk handles any scale. Shopify integration via app provides order context.
Pricing: $55/agent/month (Suite Team) to $115/agent/month (Suite Professional)
Shopify fit:
- Handles any scale
- Order info via apps
- Enterprise features
- Massive ecosystem
What you lose vs Gorgias:
- No native order actions
- More complex to configure
- Expensive
Best for: Large Shopify Plus stores needing enterprise capabilities.
4. Dispatch Tickets — Best for Multi-Store
Why it works: If you run multiple Shopify stores, Dispatch Tickets includes multi-brand on all plans. No multiplied pricing per store.
Pricing: Free (100 tickets/month), $29/month (1,000 tickets), $99/month (10,000 tickets)
Shopify fit:
- Multi-store included
- Per-ticket pricing
- API for custom integration
- Unlimited users
What you lose vs Gorgias:
- No native Shopify app
- Order actions need custom setup
- Manual integration work
Best for: Agencies or merchants running multiple Shopify stores.
Comparison Table
| Tool | Shopify Depth | Order Actions | Pricing | Best For |
|---|---|---|---|---|
| Gorgias | Deepest | Full | Per-ticket | Single Shopify store |
| Richpanel | Deep | Yes | Per-conversation | Self-service |
| Re:amaze | Good | Limited | Per-user | Multi-platform |
| Zendesk | Via apps | No | Per-agent | Enterprise |
| Dispatch Tickets | Via API | Via API | Per-ticket | Multi-store |
What You’re Really Choosing
Keep Gorgias if:
- Order actions save your team hours weekly
- Single store, predictable volume
- Shopify-specific features are critical
Switch if:
- Costs are spiking beyond value
- Multiple stores make pricing painful
- You’re expanding beyond Shopify
- You don’t actually use the deep integration
The Honest Take
Gorgias built something genuinely valuable for Shopify stores. The integration isn’t marketing—it’s real time savings.
But not every store needs it. If your support is mostly:
- Product questions
- Shipping timeline updates
- Return requests (that go through a portal anyway)
…you might be paying for Shopify depth you don’t use.
Test whether you actually need order actions in tickets. If you rarely use them, cheaper alternatives make sense.
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Get Early AccessFrequently Asked Questions
If you need similar Shopify depth: Richpanel. If you're okay with less depth for better pricing: Re:amaze or Dispatch Tickets. If you're enterprise: Zendesk with Shopify apps. Nothing fully matches Gorgias's Shopify integration.
Only if costs are painful, you're expanding to multi-store, or you don't actually use order actions much. If you use refund buttons and order editing daily, Gorgias's value is real.
Yes, but in Shopify admin directly. Alternatives don't offer in-ticket refunds like Gorgias. The question is whether that workflow efficiency justifies Gorgias's pricing.