Gorgias Alternatives: Multi-Store

Gorgias works great for one store. But when you run multiple stores—whether you’re an agency, a multi-brand retailer, or expanding to new markets—Gorgias pricing gets complicated fast.

This guide is for teams managing multiple stores who need better economics.

The Multi-Store Problem with Gorgias

Pricing Multiplies

Gorgias’s per-ticket pricing seems simple until you add stores:

Single store (2,000 tickets/month): $360/month

Three stores (2,000 tickets each):

• Option 1: Separate accounts = $360 × 3 = $1,080/month
• Option 2: Combined account = 6,000 tickets = ~$1,400/month

Neither option is great. You’re either managing separate accounts or paying for combined volume at higher tiers.

Unified View Complexity

Want one inbox for all stores? Gorgias can do it, but:

• Requires higher-tier plan
• Store-specific routing gets complicated
• Reporting across stores is awkward

Agency Challenges

Agencies managing client stores face this acutely:

• Each client often needs their own account
• No easy way to manage multiple clients
• Billing becomes messy

Best Alternatives for Multi-Store

1. Dispatch Tickets — Best Multi-Brand Economics

Why it works: Multi-brand is included on all plans. One account, unlimited stores, one predictable price. Built for exactly this use case.

Pricing: Free (100 tickets/month), $29/month (1,000 tickets), $99/month (10,000 tickets)

Multi-store fit:

• Unlimited brands/stores included
• One inbox, filtered by brand
• Per-ticket not per-store
• Agency-friendly structure

Trade-offs:

• No native Shopify integration
• Order context requires API work
• Newer product

Example savings:

• 5 stores, 1,000 tickets/month each = 5,000 total
• Gorgias: ~$900/month
• Dispatch Tickets: $99/month (90% savings)

Best for: Agencies, multi-brand retailers, holding companies.

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2. Re:amaze — Best for Multi-Platform Multi-Store

Why it works: Handles multiple stores across multiple platforms (Shopify + BigCommerce + WooCommerce). Per-user pricing, not per-store.

Pricing: $29/user/month (Basic), $49/user/month (Pro)

Multi-store fit:

• Multi-store included
• Multi-platform (not just Shopify)
• Per-user scales with team
• Unified inbox

Trade-offs:

• Per-user costs add up
• Not as deep as Gorgias on any platform
• Less ecommerce-specific

Best for: Multi-platform retailers (Shopify + Amazon + BigCommerce).

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3. Freshdesk — Best for Feature Depth

Why it works: Multi-brand on Pro tier ($49/agent). More features than ecommerce-specific tools, works across any business type.

Pricing: $49/agent/month (Pro with multi-brand)

Multi-store fit:

• Multi-brand on Pro
• Not ecommerce-locked
• Strong automation
• Large app ecosystem

Trade-offs:

• Multi-brand needs Pro tier
• No native ecommerce features
• Per-agent pricing

Best for: Multi-brand businesses beyond just ecommerce.

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4. Zendesk — Enterprise Multi-Brand

Why it works: When you need serious multi-brand with enterprise features—separate knowledge bases, custom branding, complex routing.

Pricing: Suite Professional ($115/agent) or Enterprise (custom)

Multi-store fit:

• Enterprise multi-brand
• Separate help centers per brand
• Complex routing possible
• Maximum flexibility

Trade-offs:

• Expensive
• Complex to configure
• No native ecommerce features

Best for: Large enterprise retailers with complex brand requirements.

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Comparison Table

Tool	Multi-Brand	Price Model	Stores Included	Best For
Dispatch Tickets	All plans	Per-ticket	Unlimited	Agencies, multi-brand
Re:amaze	Yes	Per-user	Unlimited	Multi-platform
Freshdesk	Pro tier	Per-agent	Unlimited	Feature depth
Zendesk	Enterprise	Per-agent	Unlimited	Enterprise complexity
Gorgias	Complex	Per-ticket	Multiplied	Single store

Multi-Store Cost Comparison

For 5 stores with 500 tickets/month each (2,500 total):

Tool	Monthly Cost	Notes
Gorgias (separate)	$300 ($60×5)	Basic tier per store
Gorgias (combined)	$360-500	2,500 tickets = Pro tier
Dispatch Tickets	$99	Flat tier
Re:amaze (3 users)	$87-147	Per-user
Freshdesk Pro (3 agents)	$147	Per-agent

The economics shift based on ticket volume and team size. Dispatch Tickets wins when stores have moderate individual volume that compounds.

Agency Considerations

If you’re an agency managing client stores:

Separate accounts (Gorgias default):

• Each client has their own login
• Billing goes to each client
• No unified view for your team

Single account, multiple brands (alternatives):

• One dashboard for all clients
• Filtered views per client
• Easier for your team to manage
• One bill (you invoice clients)

White-label needs:

• Dispatch Tickets: Custom domains, open source portal
• Re:amaze: White-label options on higher tiers
• Zendesk: Enterprise white-label

When to Stay with Gorgias

Despite the multi-store limitations, Gorgias might still win if:

• Shopify order actions save significant time per store
• Each store is genuinely separate (different teams, no shared view needed)
• Volume per store is low enough that pricing isn’t painful

Do the math with your actual numbers before switching.

The Bottom Line

Gorgias’s pricing model wasn’t built for multi-store operations. The per-ticket pricing that works for single stores becomes painful when multiplied.

Choose based on your situation:

• Agencies/many stores → Dispatch Tickets
• Multi-platform → Re:amaze
• Feature depth needed → Freshdesk
• Enterprise complexity → Zendesk

The bigger your store portfolio, the bigger the savings from switching.

Related

• Gorgias Alternatives (Full Guide)
• Gorgias Alternatives for Shopify
• Gorgias Alternatives for High Volume
• Zendesk Alternatives for Ecommerce