Gorgias Alternatives (2026)
Gorgias is great for Shopify—until costs spike or you need more stores. Compare alternatives with better multi-store support and pricing that scales.
Gorgias built the best Shopify helpdesk. Deep integration, order actions in tickets, macros that pull customer data. For Shopify stores, it’s often the default choice.
But Gorgias has limits. Costs spike at high volume. Multi-store gets complicated. And if you’re not on Shopify, the magic fades.
This guide covers when Gorgias makes sense—and when alternatives fit better.
Why Stores Leave Gorgias
1. Costs Spike at Volume
Gorgias pricing looks friendly at first:
- Starter: $10/month (50 tickets)
- Basic: $60/month (300 tickets)
- Pro: $360/month (2,000 tickets)
- Advanced: $900/month (5,000 tickets)
At low volume, it’s cheap. But do the math at scale:
- 10,000 tickets/month = ~$1,800/month (Advanced + overages)
- 20,000 tickets/month = custom pricing (usually $3,000+)
Per-ticket pricing sounds good until tickets multiply during peak seasons.
2. Multi-Store Complexity
Running multiple Shopify stores? Gorgias can connect them, but:
- Each store often needs its own Gorgias account
- Unified view requires higher tiers
- Pricing multiplies with stores
Agencies managing client stores face this acutely—costs compound fast.
3. Shopify-Centric
Gorgias’s magic is Shopify integration. BigCommerce and Magento support exists but isn’t as deep. WooCommerce is limited. If you’re multi-platform or not on Shopify, you lose the core value proposition.
4. Beyond Ecommerce
Gorgias is ecommerce-only by design. If your business expands beyond retail (adding SaaS products, B2B services, etc.), Gorgias doesn’t grow with you.
Best Gorgias Alternatives
1. Dispatch Tickets — Best for Multi-Store Operations
Why it works: Multi-brand support on all plans means each store gets its own workspace without multiplying costs. Per-ticket pricing handles seasonal volume without per-seat overhead.
Pricing: Free (100 tickets/month), $29/month (1,000 tickets), $99/month (10,000 tickets)
Gorgias comparison:
- Multi-store included (not multiplied pricing)
- Unlimited users (no seat costs during peak)
- Flat per-ticket tiers (predictable)
- Not Shopify-locked
Trade-offs:
- No native Shopify app (API integration)
- Order actions require custom setup
- Newer product
Best for: Agencies, multi-brand retailers, stores wanting predictable costs.
2. Re:amaze — Best for Multi-Channel
Why it works: Combines email, chat, social, and SMS with ecommerce integrations. Less Shopify-deep than Gorgias, but broader channel support.
Pricing: $29/user/month (Basic), $49/user/month (Pro), $69/user/month (Plus)
Gorgias comparison:
- Broader channel support
- Per-user pricing (predictable at scale)
- Good for multi-platform (Shopify + BigCommerce + WooCommerce)
- Chat + social included
Trade-offs:
- Per-user pricing (seasonal staff costs)
- Not as deep on Shopify as Gorgias
- Order actions more limited
Best for: Multi-channel retailers selling across platforms.
3. Richpanel — Best for Self-Service
Why it works: Focuses on customer self-service—letting customers track orders, initiate returns, and resolve issues without contacting support.
Pricing: $29/month (100 conversations), scales with volume
Gorgias comparison:
- Better self-service portal
- Reduces ticket volume (not just handles it)
- Customer-facing focus
- Similar pricing model
Trade-offs:
- Less agent-focused
- Shopify-centric like Gorgias
- Smaller feature set for agents
Best for: High-volume stores with lots of “where’s my order?” (WISMO) tickets.
4. Zendesk — Best for Enterprise Scale
Why it works: When you outgrow ecommerce-specific tools, Zendesk handles any scale with any complexity. Shopify integration exists via apps.
Pricing: $55/agent/month (Suite Team) to $115/agent/month (Suite Professional)
Gorgias comparison:
- Handles any scale
- Not locked to ecommerce
- Massive integration ecosystem
- Enterprise features
Trade-offs:
- Expensive (per-agent adds up)
- Complex to configure
- No native order actions (needs apps)
- Overkill for most stores
Best for: Large retailers who’ve outgrown ecommerce-specific tools.
5. Freshdesk — Best for Budget at Scale
Why it works: Per-agent pricing that’s cheaper than Zendesk, with decent Shopify integration via marketplace apps.
Pricing: Free (10 agents), $15/agent/month (Growth), $49/agent/month (Pro)
Gorgias comparison:
- Cheaper at high agent counts
- Free tier to start
- Not ecommerce-locked
- More automation options
Trade-offs:
- Shopify integration via apps (not native)
- No order actions in tickets
- Generic (not ecommerce-optimized)
Best for: Growing stores who need more agents without Gorgias-level costs.
Comparison Table
| Tool | Pricing Model | Multi-Store | Shopify Depth | Best For |
|---|---|---|---|---|
| Dispatch Tickets | Per-ticket | All plans | API | Multi-store, agencies |
| Re:amaze | Per-user | Yes | Good | Multi-channel |
| Richpanel | Per-conversation | Yes | Deep | Self-service |
| Zendesk | Per-agent | Enterprise | Via apps | Enterprise scale |
| Freshdesk | Per-agent | Pro tier | Via apps | Budget at scale |
| Gorgias | Per-ticket | Complex | Deepest | Shopify-focused |
Gorgias Alternatives by Use Case
For Multi-Store Operations
Best choice: Dispatch Tickets
If you’re running multiple stores or an agency managing client stores, Gorgias pricing multiplies painfully. Dispatch Tickets includes multi-brand on all plans—one price, unlimited stores.
Read more: Gorgias Alternatives for Multi-Store →
For High-Volume Stores
Best choice: Freshdesk or Dispatch Tickets
At 10,000+ tickets/month, Gorgias costs spike. Per-agent tools (Freshdesk) or flat-tier per-ticket (Dispatch Tickets) can be significantly cheaper depending on your team size and volume ratio.
Read more: Gorgias Alternatives for High Volume →
For Shopify Stores
Best choice: Stay with Gorgias or try Richpanel
Gorgias’s Shopify integration is genuinely best-in-class. If that integration is working for you and costs aren’t painful, there’s no strong reason to switch. Richpanel is the closest alternative with similar Shopify depth.
Read more: Gorgias Alternatives for Shopify →
How to Choose
Stay with Gorgias if:
- Shopify is your only platform
- Ticket volume is under 2,000/month
- Order actions in tickets are critical
- Single store operation
Switch to Dispatch Tickets if:
- You run multiple stores
- You’re an agency managing client stores
- Costs are spiking at volume
- You want predictable, flat-tier pricing
Switch to Re:amaze if:
- You sell on multiple platforms (Shopify + BigCommerce + etc.)
- Multi-channel (chat, social, SMS) matters
- Per-user pricing works better than per-ticket
Switch to Richpanel if:
- WISMO tickets are killing you
- Self-service could cut ticket volume significantly
- Customer portal matters more than agent tools
Switch to Zendesk/Freshdesk if:
- You’re outgrowing ecommerce-specific tools
- You’re adding non-retail business lines
- You need enterprise features
Gorgias Pricing Deep Dive
Understanding when Gorgias costs become painful:
| Monthly Tickets | Gorgias Cost | Dispatch Cost | Savings |
|---|---|---|---|
| 500 | $120 | $29 | 76% |
| 2,000 | $360 | $99 | 73% |
| 5,000 | $900 | $99 | 89% |
| 10,000 | ~$1,800 | $99 | 95% |
The math changes based on your team size and volume. Gorgias wins at low volume with small teams. Alternatives win at scale or when you need multi-store.
Migration from Gorgias
- Export conversations: Settings → Export (CSV available)
- Map customer data: Ensure email addresses match
- Reconnect Shopify: New tool’s Shopify app or API
- Rebuild macros: Most need manual recreation
- Update support email: Change forwarding rules
Plan for 2-4 weeks. The Shopify reconnection is usually straightforward; rebuilding macros takes longer.
The Bottom Line
Gorgias built something genuinely great for Shopify stores. The integration depth is real.
But it’s not the right fit for everyone:
- Multi-store → Dispatch Tickets
- Multi-channel/platform → Re:amaze
- Self-service focus → Richpanel
- Enterprise scale → Zendesk
- Budget at scale → Freshdesk
The right choice depends on whether Shopify depth outweighs your other needs.
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Get Early AccessFrequently Asked Questions
For single Shopify stores under 2,000 tickets/month that heavily use order actions—yes. The Shopify integration is genuinely best-in-class. For multi-store, high volume, or multi-platform—alternatives often make more sense economically.
Almost everything. At 10,000 tickets/month, Gorgias costs ~$1,800. Freshdesk Pro (5 agents): $245. Dispatch Tickets: $99. The savings are substantial if you can work without native order actions.
Yes. Richpanel has similar Shopify depth. Re:amaze has good integration. Zendesk and Freshdesk connect via apps. The integration won't be as deep, but basic order info works.
Not really. Pricing multiplies or gets complicated. Each store often needs separate accounts, or combined accounts hit higher tiers. Dispatch Tickets includes multi-brand on all plans for better economics.